btb88 Privacy Policy

This Privacy Policy is issued by btb88 ("btb88", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://btb88.io (the "Platform"). btb88 acts as the data controller in respect of all personal data processed in connection with the Platform and the services offered thereon.

btb88 is committed to maintaining the trust of every player who uses our Platform, particularly those based in Bangladesh. We recognise that the protection of personal data is fundamental to that trust. This Privacy Policy describes, in plain and precise English, our practices regarding the collection, use, storage, sharing, and deletion of personal data.

If you have any questions about this Privacy Policy or about how btb88 handles your personal data, please contact our data protection team at: [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days.

btb88 collects personal data in three primary ways: data you provide directly to us during registration and account use, data generated automatically through your interaction with the Platform, and data we receive from third parties who assist us in delivering our services.

btb88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or biometric data (other than where a liveness photograph is required for identity verification purposes).

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a minor, we will delete it immediately and close the associated account.

btb88 uses your personal data for the following purposes, each of which is tied to a specific legal basis described in Section 4:

• Account Registration and Management: To create and maintain your btb88 player account, verify your identity, and ensure that your account details remain accurate and current.
• Service Delivery: To enable you to access and use the full range of games, betting markets, promotions, and other features available on the Platform.
• Payment Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, and Dutch-Bangla Bank, and to maintain records of all financial transactions associated with your account.
• Identity Verification (KYC): To verify your age, identity, and residential address in compliance with our anti-money laundering obligations. KYC data may be processed by our appointed third-party verification partner.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeovers, and other prohibited conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, process account closure requests, and provide assistance with responsible gaming tools.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering requirements, data retention obligations, and any lawful requests from competent authorities.
• Platform Improvement: To analyse how players interact with the btb88 Platform, identify technical issues, and develop improvements to our games, services, and user experience.
• Responsible Gaming: To monitor betting patterns for indicators of problem gambling and to administer responsible gaming tools including deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion.
• Direct Marketing: To send you promotional communications about btb88 offers, bonuses, and seasonal events (such as BPL cricket promotions and Eid special bonuses) where you have consented to receive such communications. You may withdraw consent at any time.

btb88 processes your personal data under one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contract Performance: Processing is necessary to perform the contract we have with you — that is, to operate your btb88 account and deliver the gaming and betting services you have requested.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which btb88 is subject, including anti-money laundering record-keeping, age verification, and fraud reporting duties.
• Legitimate Interests: Processing is necessary for the purposes of btb88's legitimate interests — including fraud prevention, platform security, abuse detection, and service improvement — provided that those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing is based on your freely given, specific, informed, and unambiguous consent. This basis applies primarily to direct marketing communications and to the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where btb88 relies on legitimate interests as the legal basis for processing, we have conducted a balancing assessment to confirm that our interests do not override the interests or fundamental rights of our players. Documentation of these assessments is available upon written request.

btb88 does not sell your personal data. We share personal data with third parties only in the following limited and controlled circumstances:

• Payment Providers: We share transaction data (including your mobile wallet number and transaction amount) with payment service providers such as bKash, Nagad, Rocket, Upay, SureCash, and Dutch-Bangla Bank solely to process your deposits and withdrawals.
• Identity Verification Partners: We use third-party KYC and AML service providers to verify your identity and screen for financial crime risk. These partners receive only the data necessary for verification and are contractually bound to process it solely for that purpose.
• Game Content Providers: Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive limited technical data (such as a player session token or anonymised user ID) necessary to deliver their games within the btb88 Platform. Game providers do not receive your full identity or contact details.
• Fraud Prevention Services: We may share data with third-party fraud detection and cybersecurity services to protect the Platform and its players from malicious activity. Such sharing is governed by strict data processing agreements.
• Legal and Regulatory Authorities: btb88 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent regulatory authorities where required to do so by law, court order, or lawful regulatory request. We will endeavour to notify affected players of such disclosures where legally permitted to do so.
• Business Transfers: In the event that btb88 undergoes a merger, acquisition, restructuring, or sale of assets, player personal data may be transferred as part of that transaction. Players will be notified in advance of any such transfer and of any change in the identity of the data controller.

btb88 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the Platform, analyse usage patterns, remember your preferences, and deliver relevant content. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as secure login, session management, and fraud prevention. You cannot opt out of strictly necessary cookies while using the Platform.
• Functional Cookies: These cookies remember your preferences (such as your preferred language, currency display, and responsible gaming settings) to personalise your experience. Disabling functional cookies may affect certain Platform features.
• Analytics Cookies: We use analytics tools to understand how players interact with the btb88 Platform — which pages they visit, how long they spend on each section, and where they encounter difficulties. This data is used in aggregated, anonymised form to improve the Platform. You may opt out of analytics cookies via your account settings.
• Marketing Cookies: Where you have consented, marketing cookies may be used to deliver btb88 promotional content that is relevant to your interests. You may withdraw consent at any time by adjusting your cookie preferences.

Your browser settings allow you to block or delete cookies at any time. Please note that blocking all cookies may impair the functionality of the btb88 Platform, including the ability to maintain a secure login session. btb88's cookie policy is updated periodically and the current version is always accessible from the Platform's footer.

btb88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data has been anonymised, the resulting anonymised dataset is no longer personal data and may be retained and used for statistical and analytical purposes without time limit.

As a btb88 player, you hold the following rights in respect of your personal data. btb88 will respond to all verified rights requests within thirty (30) calendar days. To exercise any of the rights listed below, please contact [email protected] with the subject line "Data Rights Request" and include your registered email address and account username to allow us to verify your identity.

btb88 will not charge a fee for processing a rights request unless the request is manifestly unfounded or excessive. In such cases, btb88 may charge a reasonable administrative fee. If btb88 is unable to fulfil a request — for example, because legal retention obligations prevent deletion — we will explain the reason in writing.

btb88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following controls:

• Transport Encryption: All data transmitted between your device and the btb88 Platform is encrypted using TLS 1.2 or higher with a minimum 256-bit key length.
• Data-at-Rest Encryption: Personal data stored on btb88 servers is encrypted at rest using AES-256 encryption. Database access is restricted to authorised systems and personnel.
• Access Controls: Access to personal data is restricted on a need-to-know basis. All staff with access to personal data undergo background checks and are trained in data protection obligations. Multi-factor authentication is mandatory for all system access.
• Intrusion Detection: btb88 operates continuous intrusion detection and monitoring systems that alert our security team to anomalous access patterns or suspected breaches in real time.
• Penetration Testing: Our Platform undergoes regular independent penetration testing to identify and remediate security vulnerabilities before they can be exploited.
• Incident Response: btb88 maintains a documented incident response plan. In the event of a confirmed data breach, our response team is activated immediately to contain the incident, assess its impact, and notify affected parties as required.

The btb88 Platform is strictly intended for adults aged 21 years and over. btb88 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Registration by minors is prohibited by our Terms & Conditions and constitutes a material breach of the agreement between a player and btb88.

If btb88 becomes aware — through age verification checks, parental notification, or any other means — that personal data has been collected from an individual under the age of 21, we will:

• Immediately suspend the associated account pending investigation.
• Delete all personal data associated with the minor's account without undue delay.
• Refund any deposits made by the minor to the original payment source, subject to verification of the refund destination.
• Permanently bar the account from re-registration.

If you are a parent or guardian and believe that your child has registered a btb88 account without your knowledge, please contact [email protected] immediately with the relevant account details so that we can investigate and act promptly.

The btb88 Platform may contain references to or integrations with third-party services, including game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) whose game interfaces are embedded within the Platform. While btb88 carefully selects its technology and content partners, this Privacy Policy applies only to data processed by btb88 in its capacity as data controller.

Each third-party service provider or game studio operates under its own privacy terms and data practices. btb88 is not responsible for the privacy practices of third parties, and we encourage you to review the privacy policies of any third-party service you interact with, including payment providers such as bKash and Nagad, whose own privacy policies govern their handling of your mobile wallet and transaction data.

btb88 does not host external advertising on the Platform that would result in your data being passed to advertising networks or data brokers.

btb88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Privacy Policy, we will notify registered players by email to the address associated with their btb88 account and by displaying a prominent notice on the Platform for a minimum of thirty (30) days prior to the changes taking effect.

The date of the most recent update is always displayed at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how btb88 protects your personal data. Your continued use of the btb88 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes.

For changes that materially affect how btb88 uses your personal data for purposes beyond those already disclosed, or that introduce new categories of data sharing, btb88 will seek your explicit consent before the new processing begins, where consent is the applicable legal basis for that processing activity.

All previous versions of this Privacy Policy are archived and available upon written request to [email protected]. If you disagree with any amendment to this Privacy Policy, you may close your btb88 account at any time by contacting our support team. Closure of your account does not affect btb88's right to retain data for the periods required by applicable law as described in Section 7 above.